Term and Conditions

Welcome to Urban Wear Online Shop! These Terms and Conditions govern your use of our website and services. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

As a user of Urban Wear Online Shop, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use our services only for lawful purposes
• Not attempt to circumvent our security measures
• Provide valid proof of purchase for returns or exchanges
• Comply with all applicable laws and regulations in your jurisdiction

Urban Wear Online Shop specializes in urban streetwear and related products:

• Apparel: Basic Tees, Long Sleeve Ts, Jackets, Bottoms, and other clothing items
• Accessories: Headwear (Beanies, Hats), and various urban accessories
• Lifestyle Products: Coffee, Cold Drinks, and personal care items
• Special Collections: Kits & Offers, Hard Waxes, and limited edition items

Order Process:

• Orders are processed within 1-2 business days
• You will receive an order confirmation email upon successful placement
• We reserve the right to cancel any order for reasons including but not limited to: pricing errors, product unavailability, or suspected fraudulent activity

Accepted Payment Methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Currency:

• All prices are listed in US Dollars ($)
• We are not responsible for currency conversion fees charged by your financial institution
• Prices are subject to change without notice

Shipping Areas:

• We deliver streetwear globally (excluding Asia and select remote areas)
• Some locations may have restricted delivery options

Shipping Options:

• Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery: 10-15 days after dispatch
• Free Shipping
  • Available on orders over $50
  • Carrier: EMS
  • Delivery: 15-25 days after dispatch

Important Notes:

• Delivery times may vary depending on your location and customs processing
• Customers are responsible for any import duties, taxes, or customs fees
• Tracking information will be provided once your order is dispatched

Return Window:

• You have 15 days from the delivery date to initiate returns or exchanges for eligible items

Conditions for Returns:

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be in original packaging
• Proof of purchase is required

Non-Returnable Items:

• Headwear (Beanies, Hats) – for hygiene reasons
• Personal Care Products (Hard Waxes, Kits & Offers) – sealed for safety
• Food & Beverage Items (Coffee, Cold Drinks) – consumable nature
• Items marked as “Final Sale” or “Decon”

Refund Processing:

• Refunds will be issued to your original payment method
• Processing Time: 5-7 business days after we receive your return
• Bank Processing: Additional 3-5 business days for the refund to appear in your account
• Original shipping fees are non-refundable

International Returns:

• International customers are responsible for return shipping costs
• We recommend using a trackable shipping service

All content on the Urban Wear Online Shop website, including but not limited to:

• Logos, trademarks, and brand names
• Product designs and descriptions
• Website design and layout
• Photography and graphics

are the property of Urban Wear Online Shop or our licensors and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from our site without our express written permission.

Urban Wear Online Shop shall not be liable for:

• Delays in delivery due to circumstances beyond our control (carrier delays, weather, customs, etc.)
• Minor variations in product color or appearance due to display settings
• Indirect, incidental, or consequential damages arising from product use
• Issues resulting from improper care or use of products contrary to instructions

Our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the product in question.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our services, you consent to our data practices as described in our Privacy Policy.

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from your use of our website or services shall be resolved through good-faith negotiations. If a resolution cannot be reached, disputes may be submitted to binding arbitration in our jurisdiction.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

For questions about these Terms and Conditions or any other concerns:

Email: [email protected]

Response Time: Within 24-48 hours

Address: Urban Wear Online Shop, 2906 Plainfield Avenue, LAURINBURG, US 28352

Thank you for choosing Urban Wear Online Shop – Where Street Style Meets Customer Satisfaction.

STAY URBAN. STAY FRESH. STAY SATISFIED.