Last Updated: January 2024
WORLDWIDE SHIPPING
We deliver streetwear globally to keep your style fresh wherever you are (excluding Asia and select remote areas).
SHIPPING OPTIONS & TIMELINES
Order Processing: 1-2 business days
STANDARD SHIPPING – $12.95
• Carrier: DHL or FedEx
• Delivery: 10-15 days after dispatch
FREE SHIPPING
• Available on orders over $50
• Carrier: EMS
• Delivery: 15-25 days after dispatch
Note: Delivery times may vary depending on your location and customs processing.
URBAN RETURNS & EXCHANGES
At Urban Wear Online Shop, we want your streetwear experience to be as fresh as your style. If your gear doesn’t fit your vibe, we’ve got you covered with our straightforward returns and exchanges policy.
RETURN & EXCHANGE WINDOW
You have 15 days from the delivery date to initiate returns or exchanges for eligible items.
CONDITIONS FOR RETURNS
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items must be in original packaging
- Proof of purchase required
HOW TO INITIATE A RETURN OR EXCHANGE
STEP 1: CONTACT OUR CREW
Email us at [email protected] with your return/exchange request using the template below.
STEP 2: PACKAGE YOUR ITEMS
Securely package your items in the original packaging with all tags attached.
STEP 3: SHIP TO OUR URBAN HQ
Send your return to:
Urban Wear Online Shop
2906 Plainfield Avenue
LAURINBURG, US 28352
RETURN/EXCHANGE REQUEST TEMPLATE
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello Urban Wear Crew,
I’d like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Order Date: [Order Date]
Items to Return/Exchange:
– [Item Name], Size: [Size], Color: [Color]
– [Item Name], Size: [Size], Color: [Color]
Reason for Return/Exchange: [Please specify reason – sizing, style preference, etc.]
Shipping Method Used: [Standard Shipping/Free Shipping]
Preferred Resolution: [Refund/Exchange for Size/Exchange for Different Item]
My Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Shipping Address: [Your Address]
Please provide return instructions and any additional information needed.
Stay Urban,
[Your Name]
REFUNDS & PROCESSING TIMELINE
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 5-7 business days after we receive your return
- Bank Processing: Additional 3-5 business days for the refund to appear in your account
- Shipping Costs: Original shipping fees are non-refundable
EXCHANGES
Exchanges are subject to availability. If your requested size or style is out of stock, we’ll process a refund instead.
NON-RETURNABLE ITEMS
To maintain quality and hygiene standards, the following items cannot be returned or exchanged:
- Headwear (Beanies, Hats) – for hygiene reasons
- Personal Care Products (Hard Waxes, Kits & Offers) – sealed for safety
- Food & Beverage Items (Coffee, Cold Drinks) – consumable nature
- Items marked as “Final Sale” or “Decon”
INTERNATIONAL RETURNS
As a global streetwear destination (excluding Asia and select remote areas), international customers are responsible for return shipping costs. We recommend using a trackable shipping service.
NEED URBAN ASSISTANCE?
Our customer crew is here to help with your returns and exchanges:
Email: [email protected]
Response Time: Within 24-48 hours
Urban Wear Online Shop – Where Street Style Meets Customer Satisfaction
STAY URBAN. STAY FRESH. STAY SATISFIED.