Welcome to Urban Wear Online Shop – your go-to destination for fresh streetwear. We’ve compiled answers to the most common questions to help you navigate your urban fashion journey with ease.

🛒 PRODUCT QUESTIONS

What types of products do you offer?
We specialize in authentic urban streetwear including accessories, basic tees, beanies, hats, headwear, jackets, long sleeve Ts, bottoms, and exclusive kits & offers. Our collection features everything from Decon pieces to Hard Waxes and our Full Range selection.
Do you offer seasonal collections?
Yes! We regularly update our inventory with fresh urban styles. Keep an eye on our “Full Range” and “Kits & Offers” sections for the latest drops and exclusive bundles.
How do I choose the right size?
Our sizing follows standard urban wear fits. Check individual product pages for specific measurements. When in doubt, go for your usual streetwear size for that perfect urban silhouette.

🚚 SHIPPING & DELIVERY

How long does processing take?
We’re all about urban efficiency! Your order is processed and prepared for shipment within 1-2 business days. You’ll receive tracking info once your package is on the move.
What shipping options are available?
Standard Shipping – $12.95
Fast and fresh delivery via DHL or FedEx. Your style essentials arrive in 10-15 days after dispatch.
Free Shipping
Orders over $50 qualify for free EMS shipping. Your urban wardrobe arrives within 15-25 days after dispatch.
Where do you ship?
We bring urban fashion worldwide! However, we currently can’t deliver to some Asian countries and remote locations. During checkout, we’ll automatically check if we can deliver to your area.
Can I track my order?
Absolutely! Once your package ships, we’ll send you tracking information so you can follow your fresh gear’s journey right to your doorstep.

💳 PAYMENT & SECURITY

What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal. Your transactions are secure and protected – shop with confidence for your urban style needs.
Is my payment information secure?
Yes! We use industry-standard encryption to protect your transactions. Your urban fashion journey is safe with us.

🔄 RETURNS & EXCHANGES

What’s your return policy?
No stress if your gear isn’t quite right. You have 15 days from delivery to initiate returns or exchanges. We want you to be 100% satisfied with your urban style.
How do I start a return or exchange?
Contact our customer crew at [email protected] with your order details. We’ll guide you through the process to make sure you get the urban fit that’s perfect for you.
When will I receive my refund?
Once we receive your returned items and process them, refunds are typically issued within 5-7 business days. The urban way is keeping it smooth and straightforward.

🌐 ACCOUNT & TECHNICAL

Do I need an account to shop?
While you can checkout as a guest, creating an account lets you track orders faster and get first access to new urban drops and exclusive offers.
I forgot my password – what should I do?
Use the “Forgot Password” link on the login page. We’ll send you reset instructions to get you back to building your urban wardrobe quickly.

❓ STILL NEED HELP?

How can I contact customer service?
Our customer crew has your back! Reach out at [email protected] for any questions or concerns. We’re here to help you stay fresh and informed.
Urban Pro Tip: Planning ahead? The free shipping option gives you more budget for those extra accessories and beanies to complete your look!

Urban Wear Online Shop – Where street style meets reliable delivery.
Stay Urban. Stay Unique. And get your gear delivered right.